Contact

Clear Carafe is an online publication run by Scooter M. and published by Slate Mill Group. There is no storefront, no showroom and no phone line — everything goes through email, and it is read by a person.

Email: info@clearcarafe.com

What we are genuinely useful for

• Corrections. The most valuable message you can send. A page URL, the sentence that is wrong, and a source if you have one. See the correction policy.
• Source challenges. If a certification we cite has lapsed, or a data sheet has been revised, tell us. Certification status moves and we do not always catch it on the day.
• Products we have missed. Particularly anything holding a certification for a claim where our current pick does not.
• Press and licensing. Questions about republishing or citing anything here.

What we honestly cannot do

• Tell you what is in your water. Nobody can do that from a description — it depends on your utility, your service line, your plumbing and your water heater. The testing guide covers what a real answer costs and how to get one.
• Give plumbing, medical or legal advice. Where a decision needs a licensed plumber or a physician, that is what the page will tell you, and an email will not change the answer.
• Diagnose a fault in a specific unit. The manufacturer holds the warranty, the installation record and the technical support obligation. They will beat us on that every time.
• Take payment for coverage. No sponsored placements, no paid rankings, no paid inclusion. The reasoning is in the editorial policy.

Before you write

If the question is "which filter do I need," the tier guide answers it faster than we can by email, and the FAQ covers the questions that arrive most often. If you already know the contaminant, the contaminant library goes straight to what removes it.